EVA Air ORD Terminal +1-888-738-0817

EVA Air, the award-winning Taiwanese carrier known for its premium cabins and warm hospitality, operates from Terminal 5 at Chicago O’Hare International Airport (ORD). Terminal 5 is O’Hare’s dedicated international terminal, meaning most long-haul international airlines — including EVA Air — arrive and depart from here. If you’re flying to Taipei or beyond on EVA Air, understanding what to expect at Terminal 5 can make your journey smoother, more relaxed, and even enjoyable.

Location and Terminal Overview

Terminal 5 sits slightly apart from the domestic terminals (1, 2, and 3). Passengers can easily reach it via airport shuttles, the Airport Transit System (ATS), rideshare, taxi, or private vehicles. Because EVA Air ORD Terminal is dedicated to international operations, it has been designed with spacious check-in halls, modernized facilities, and global-standard security and immigration processing areas. One important detail to remember is that all EVA Air flights depart from Terminal 5, and international arrivals also process through this terminal. If you’re connecting from a domestic flight, you’ll need to transfer from your arriving terminal to Terminal 5 — something that can take additional time, so always allow an adequate connection window.

Check-In and Baggage

EVA Air passengers will find the airline’s check-in counters in the main departure hall of Terminal 5. Depending on your fare type and cabin class, you’ll have dedicated lanes for:

• Royal Laurel / Premium Laurel / Business Class

• Premium Economy Class

• Economy Class

• Online check-in baggage drop

EVA Air is known for efficient ground handling, but Terminal 5 can be busy during peak departure hours. To avoid stress, plan to arrive:

• At least 3 hours before departure for international flights

• Even earlier during holidays or peak travel periods

Baggage rules depend on route and cabin class, so it’s always wise to check your allowance ahead of time.

Security Screening

Once you’ve checked in, you’ll proceed to the TSA security checkpoint located past the departure hall. Terminal 5 security lines can vary in length, so arriving early remains the best strategy. Priority screening is typically offered to eligible premium passengers and elite frequent flyers, helping speed up the process.

Shopping and Dining at Terminal 5

Terminal 5 has undergone major renovations in recent years, bringing in a broader range of dining, shopping, and convenience services. After clearing security, you’ll find an assortment of:

• Sit-down restaurants

• Grab-and-go eateries

• Bars and cafés

• Duty-free shops

• Travel goods and retail boutiques

Whether you want a full meal before boarding or simply need a coffee or snack, the terminal offers plenty of choices. Duty-free shopping is also popular here, especially for liquor, cosmetics, perfumes, and specialty foods.

Lounge Access for EVA Air Passengers

Premium EVA Air passengers and eligible Star Alliance Gold members usually receive lounge access privileges at Terminal 5. While EVA Air does not operate its own dedicated lounge at ORD, it partners with one of the terminal’s modern international lounges. These lounges typically offer:

• Comfortable seating

• Quiet work areas

• Complimentary food and beverages

• Wi-Fi

• Restrooms and shower facilities (depending on lounge)

If lounge access is important to you, it’s a good idea to confirm eligibility based on your ticket type and frequent-flyer status before traveling.

Boarding Experience

EVA Air flights typically board by group or cabin class, starting with Royal Laurel Class and elite travelers, followed by Premium Economy and Economy. Terminal 5 gate areas are fairly spacious, but long-haul international flights can mean lots of passengers crowding near the gate. Listen to announcements and watch the departure screens to stay informed. EVA Air staff are known for their professionalism, and boarding tends to be organized and efficient. If you need assistance — from wheelchair service to infant boarding help — it’s available at the gate.

Arrivals and Immigration

For passengers arriving at O’Hare on EVA Air, Terminal 5 is also where you’ll clear U.S. Customs and Border Protection (CBP). Immigration wait times vary, but ORD offers automated passport control kiosks and Global Entry lanes to streamline the process. After immigration, you’ll collect your checked baggage and proceed through customs before exiting into the arrivals hall. If Chicago is not your final destination and you’re connecting to a domestic flight, you’ll need to re-check your luggage and transfer to the appropriate terminal via the ATS.

Ground Transportation Options

Once you exit Terminal 5, you’ll have access to a wide range of transport choices:

• Taxi and rideshare pick-up zones

• Hotel shuttles

• Rental car facilities

• Public transit connections via the Blue Line (accessible via the ATS)

The airport is located about 17 miles from downtown Chicago, with travel time varying depending on traffic.

Accessibility and Passenger Support

Terminal 5 provides a full range of accessibility services, including wheelchair support, accessible restrooms, elevators, and visual paging. EVA Air staff and airport personnel are available to assist travelers needing extra support, whether due to mobility limitations, medical concerns, or traveling with infants or seniors.

Final Thoughts

Flying EVA Air from Chicago O’Hare’s Terminal 5 combines the convenience of a modern international hub with the comfort and service EVA Air is known for worldwide. By arriving early, familiarizing yourself with the terminal layout, and taking advantage of amenities such as lounges, dining, and shopping, you can begin your journey relaxed and well-prepared. Whether you’re traveling to Taipei or connecting onward across Asia or beyond, Terminal 5 at ORD serves as a welcoming gateway for your EVA Air adventure.